"Import Auto never fails. Good friendly service. Only does what needs to be done. Prompt, timely and reasonable. Hats off to Chip, Clint and crew."
"They’re the best and I hope they never change. Been coming here over 20 years."
"Very honest people that do great work at a very fair price"
"I had my splash shield fixed after I got my bumper caught on a curb. Great service, nice guys, amazing atmosphere! I'd be happy to hang out there if a repair took a day."
"Excellent service. Always above and beyond to fix my car.Thanks a lot guys!"
"I had a nasty grinding noise at certain speeds in my car, and I had initially taken it elsewhere. The original shop made me chase them down to get the quote for my car and eventually quoted me $2000 despite not being able to tell me any details beyond a laundry list of parts needing replaced.
I did some internet research and Import Authority was one of the recommendations. Seeing that they're super close by and not a chain, I called and asked if I could get a second opinion. They said yes and that they might have time to check that day, so I dropped off the car.
I got a call two hours later with a full breakdown of everything that could be making a mysterious noise at the front of my car as well as what was most likely causing my problem and a recommendation for some other things that could be fixed based on how long I want to keep my old car. Despite the car having a few things that could stand to be fixed, I never felt like I was being upsold or lied to.
Anyway, this place is super friendly, knowledgeable, and they saved me $1500 in unnecessary repairs. And the vibes inside are great, and my car sounds normal now!"
"I took my toyota pickup to the toyota dealership, they told me I needed a new battery and an entire new wiring harness which they do not make anymore. I got the truck towed 100 miles to Import Authority, within a day they found the problem, a safety neutral switch. They repaired it and the truck is still running today. James was my contact point and helped me throughout this process. I recently reached out to James again for a different issue and again he talked me through my options and helped me with my issue. I highly recommend dealing with James and Import Authority."
"Import Authority: These guys are awesome!!!!
The team at Import Authority is fantastic!! I have been taking my vehicles here for the last two decades, and they provide honest, reliable, efficient, and top-notch service!!! Warren, Clinton, Chip, and James are a solid team that works with integrity, and are the epitome of professionalism!!! I wouldn’t take my car anywhere else, ever!
Geoff"
"Import Authority took amazing care of us. They were able to diagnose our A/C issue and repair it the same day. Their customer service was amazing, very professional and knowledgeable. I highly recommend them to anyone looking for a shop to take great care of your vehicle. Thanks guys!"
"Our daughter lives 5 hours away and drives our 2020 Honda HRV. The car wouldn't start, so she took it to another shop where they told her both battery and alternator would need to be replaced for $1500. Other places also said the readings indicated a failing alternator. I told her to hold off on that so we could get some additional opinions. When we called Import Authority and spoke with Chip, he was very skeptical that this was the case based on the age and mileage of the car. He recommended getting the battery replaced first and then bringing it by for an inspection after that to make sure everything was ok. He called and told us that everything checked out and nothing else was wrong with the car. He only charged us $43. His advice saved us over $1000 and I cannot fully express how grateful I am to find an auto shop that is honest. This is exactly how a business gains and keeps loyal customers. Moving forward, I know exactly where I will be sending my daughter with any future car issues. Thanks again to Chip and Import Authority!!"
"Super helpful employees who are always honest, caring, and knowledgeable. They have reasonable pricing, explain everything clearly, and make the whole process stress-free. Highly recommend!"
"I have been going to Import Authority since about 2006. I continue to be impressed that the knowledge and skill of the company overall. They provide excellent service in general.
Recently I had a confounding problem of my a/c not working . My car is a 2003 Avalon that I am trying to keep for life. So I was quite concerned because normal fixes did not solve the problem of not blowing cold air. The failure was a component of the system that is not usually needed to be repaired. Because most folks replace their cars more often.
Understand, my 2003 Avalon has over 200,00 miles on it and is 23 years old, it took even them a few attempts at repair before they figured it out. But they are an exceptional repair shop with a lot of really good mechanics. They solved a very difficult and rare problem involving the electrical system and the air conditioning."
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"i’ve been very pleased with the communication of IA’s team throughout the times i’ve needed their service. every phone call was done with confidence in the work performed and detailed tests done to my civic while in their care. as a young adult woman, i stress about being deceived into purchasing parts/maintenance i didn’t need and each time i expressed a concern about one thing, i was assured of the dialogue from clinton that i wasn’t being overcharged for the bare minimum. while i haven’t been able to use their services to the fullest, i will be back to work with them in the future. thanks for helping out especially in a such notice!"
"I'm a single woman who knows a little about cars, but not enough to, say, change my own alternator. They gave me a fair quote, did quality work, and treated me with kindness and respect."
"Excellent work, excellent service, very fair price. I wouldn't take my car anyplace else. Thanks, guys!"
"First time at Import Authority upon the recommendations of several friends. The reviews are honest and factual. Fast, friendly, top notch service at affordable cost. Diagnosis, explanation of the process, and completion all in the predicted time frame. Couldn't be more pleased. Shout out to Service writer Chip and Tecnician Mike."
"Easy to schedule via email and good communication throughout the repair. Been using them for probably more than 20 years, and they have been my family’s auto consultants, as well as repair shop. Everything they’ve ever said has been spot on, and every repair has been on time and perfectly executed. They may not be the cheapest shop in town, but nobody else is going to touch my car."
"Great experience. Great communication and service. They have my Tacoma running like a dream."
"Go for it.
Humble and Straight Forward guys.
I like them.
I think Chip had a hard time explaining me the axile tire key he was looking for, lol :-D"
"Quick, efficient and on point! Always great service and friendly staff! Thanks again Fellas!"
"I took my 2016 Nissan Rogue to Import Auto, West Tharpe St., Tallahassee. Clinton helped us and he was friendly, and professional. Our service visit was resolved quickly and much to our satisfaction. Thanks again Clinton!!!"
"Import Authority was professional and communicative when I brought my 2013 Subaru Forrester in. Clinton went above and beyond to get me back on the road in a price range I could afford. They even allowed me access to my vehicle's CarFax report and worked with me on a repair plan of action to avoid getting saddled with a new car payment. I am very grateful for their patience, skill, creative thinking and trustworthiness. One of the reasons I am keeping my foreign car is so they can stay my mechanics. I cannot recommend them high enough."
"The door molding was off and the molding hung out side of the frame when I close the door (yes I could've put it back but the peg holes on the molding were warn out). I picked up my car 10-3-25 and the molding was put (glued) back in place. I meant to ask them to fix but forgot. They did it without me asking! Always fantastic services! Honest thorough people! Worth the cost of labor ; ))"
"So grateful for this shop. After a month of not knowing what was wrong and taking it to the wrong shop I was directed to them and honestly I wish I had known about them from the beginning. Customer service was amazing!!! They talked me through every part and I didn’t feel like I was getting a run around or hustled. I definitely recommend this shop to anyone!!!!"
"Import Authority should be your first choice once your car comes off its warranty. They are the best repair shop in town. Sadly they do not service BMWs but do all other imported vehicles. They are professional, courteous, calming when needed, honest & fair priced - you simply could not ask for better service. Thanks for being such a great business in Tallahassee."
"My alternator died after 17 years with my Toyota Tundra while out of town in Tallahassee. The Import Authority team worked with me to get back on the road.
10 out of 10 recommend this team for fast, quality work that didn’t cost an arm and a leg.
Thanks Import Authority!"
"I can't even begin to thank Chip at Import Authority enough. From the moment he answered the phone to the moment we completed our transaction, I felt like my daughter’s car was in the best possible hands.
This journey began because my daughter had just graduated from FSU and was preparing for a long drive back to Colorado. We initially took her car to another shop for a check-up but felt like we were getting the runaround. Thankfully, we decided to get a second opinion at Import Authority and we are so lucky we did!
Not only was the repair quote significantly lower than the first shop’s, but when another issue came up, we had full confidence that Chip and his team would handle it with integrity and skill. In the end, we paid less than the original estimate from the first shop and received even more service. Most importantly, we left with real peace of mind, knowing that her vehicle was thoroughly and honestly taken care of.
Their prices are competitive, but their service is what truly sets them apart. I honestly felt like my big brother was looking out for us every step of the way. If you're looking for a shop you can trust, stop your search now this is the place.
Thank you, Chip! You're a lifesaver. Your promise to stand behind your work, no matter where her truck ends up, goes above and beyond."
"Great guys! Super helpful and knowledgeable.
Will definitely be doing business with them in the future."
"I was recommended to these guys by an attorney I work for. I’m not from Tallahassee and I’m a girl that knows nothing about cars, so I really needed an honest mechanic. They got me in very quickly the day before I had to leave the country for a week, got my car fixed in a day, and even let me keep it there until I got back into town. Will definitely be seeing them again!"
"Chip was a pleasure to work with. He provded a clear explaination of the issues with the vehicle and how to best proceed."
"Major Service and problems resolved
I’ve got a 2007 Toyota 4Runner with an 187k miles and knew I was due for a timing belt and water pump and a bunch of other service items. Just before bringing it in for that, I had a bunch of warning lights go on on the dash. Clint kept me informed all along the way, including the discovery of critters that had chewed some of the wiring. They fixed everything, trucks running great and I’ve found my independent auto repair shop for my Toyotas going forward. Thanks guys."
"I have a 1993 Lexus ES 300. Import Authority has been caring for it from the beginning. They've kept it running for 30 years.
At one point I needed work done on the front end. A time later, the part failed. I had forgotten about that repair. IA told me it was still under warranty. They fixed the problem, no fuss. My battery recently died. I had forgotten when IA had installed it. Once again, IA told me about the warranty.
The car could use work now, simply as a matter of age. It's still safe to drive. IA advised me that it wasn't worth it.
I trust IA absolutely and attach no limitation to my endorsement of their work nor my recommendation that anyone w. an Asian car take it to IA for service. In a word - they're honest and straight shooters."
"Their customer service is unparalleled! You won’t find a better place to take your vehicle. They will walk you through their opinions and will not pressure you to get work done. They always give me options. Just really great people and that kind of treatment really opens up trust. Don’t hesitate, if you need automotive work or repairs done, take your vehicle to Import Authority!"
"Love, love, LOVE Import Authority. I appreciate that they went the extra mile to diagnose my car troubles when others could not, gave solid advice on how to move forward, and don't try to upsell when I am getting regular service, like an oil change. I won't take my car anywhere else moving forward. Thank you, Import Authority!"
"I had an issue with my Prius and Clinton spent 15 minutes giving me advice and going above and beyond even though my issue was not something they could work on. In my book, a guy who will go to lengths to help without reward is a sign of a good auto shop. I would recommend them"
"This is an awesome repair shop. They are experienced, nice, honest, thorough. You really can't ask for more."
"My car was running ragged and all kinds of lights were screaming at me. I was deathly afraid of putting it in a shop, sure I would be ripped off. My brother recommended Import Authority and they were able to get it in quickly. I was pleasantly surprised when Clinton described the problem and what it might take to repair it. I was even more pleasantly surprised when he gave me back the offending part as a souvenir. AND wasn't charged for any unnecessary additional work. Thank you for your honesty and efficiency. You know I'll be back!!"
"If you need expert care for your vehicle and want to get to know the most professional people, take your car to Import Authority! They are the best in the business and will be honest and helpful. I wouldn’t take my vehicle anywhere else!"
"Clinton was very professional. He was able to fit me into his schedule in a Friday afternoon. My a/c is working great."
"Been coming here for nearly 30 years. They've always been honest, competent, efficient, and friendly. What more can you ask for. Highly recommend."
"Today when I dropped off my Toyota Lexus RX350 Crossover, a new era was launched to continue the same excellent customer service and car care I previously enjoyed when the Import Authority car care team kept my 2000 Toyota Camry purring like a kitten!!!"
"IA was amazing this week as usual—my oldest son hit a beaver on the road and it trashed a few pieces under the front end, which made the car dangerous to drive. I called Clinton, and was able to bring the car that afternoon—all the repairs by the next. They easily could have upsold me on what was needed, but gave me all the options and price points to keep the car safe. I don’t know of any other businesses who do that, and it’s deeply appreciated. No better place in the area!"
"Good honest work at a good price.
UPDATE 1/8/24 - CANNOT say enough good things about this place. All the people I've ever spoken with are so helpful and kind. They always get me taken care of, no matter the issue and MOST IMPORTANTLY, they are good honest humans that do amazing work. Living in Tallahassee, having no family here can be stressful but I know for anything car related I will always trust Import Authority with my vehicle. 10/10 recommend!!!"
"Import Authority provides top-notch service at a very reasonable price. It's refreshing to find a service provider which doesn't try to sell you services or parts you don't really need.
Import Authority again provided exception service when working on our 2016 CR-V. There is no better automotive repair shop in Tallahassee. Always thorough in their troubleshooting and repairs, as well as being reasonably priced."